Privacy Policy
Effective date: July 20, 2026
BEST MEDICAL CENTER, INC. ("Best Medical Center," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through bestmedcenter.com and our communications, how we use it, and the choices you have.
1. Who We Are
BEST MEDICAL CENTER, INC. is a family medical center serving the Miami and Hialeah communities in Florida. You can reach us at (305) 826-5887 or info@bestmedcenter.com.
Our offices: 928 SW 82nd Ave, Miami, FL 33144 and 1165 W 49th St, Suite 208, Hialeah, FL 33012.
2. Information We Collect
We collect information you provide directly to us, information related to your care, and limited technical information collected automatically when you use our website.
- Information you provide: your name, telephone number, email address, preferred office location, preferred appointment date, and the reason for your visit when you submit our appointment request form, or any information you share with us by phone or email.
- Health information: as a healthcare provider, we maintain protected health information (PHI) about our patients. PHI is governed by HIPAA and our Notice of Privacy Practices, not solely by this website policy.
- Automatically collected information: IP address, browser type, device type, pages visited, and similar analytics data collected through cookies and analytics tools.
3. How We Use Your Information
- To schedule, confirm, reschedule, and remind you about appointments.
- To respond to your questions and requests.
- To provide medical care and related services, and to handle insurance, billing, and administrative matters.
- To send you information about our services, health programs, and free community services programs, where you have consented to receive them.
- To operate, maintain, secure, and improve our website.
- To comply with applicable laws and regulations.
4. SMS / Text Messaging Privacy
If you opt in to receive text messages from us, we collect your mobile telephone number and a record of your consent. We use a third-party messaging platform (Textly) and telecommunications providers solely to deliver those messages on our behalf.
Opting in to text messages is entirely voluntary and is never a condition of receiving medical care from us. You may opt out at any time by replying STOP to any message. See our Terms & Conditions for the full text messaging program terms.
No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and service providers that help us deliver the messages. These providers are contractually prohibited from using your information for any purpose other than delivering our messages.
5. Protected Health Information and HIPAA
As a healthcare provider, we are a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). Protected health information is handled in accordance with HIPAA and our Notice of Privacy Practices, which describes your rights regarding your medical information in detail.
You may request a copy of our Notice of Privacy Practices at either office, or by calling (305) 826-5887. Where this website Privacy Policy and our Notice of Privacy Practices differ with respect to protected health information, the Notice of Privacy Practices and HIPAA govern.
6. How We Share Information
We do not sell your personal information. We share information only in the following limited circumstances:
- Service providers: companies that help us operate, such as our website hosting, email delivery, text messaging platform, and analytics providers. They may access information only to perform services for us and are obligated to protect it.
- Health plans and insurers: as necessary to coordinate your care, obtain authorizations, and process claims.
- Legal requirements: when required by law, subpoena, or to protect the rights, safety, or property of our patients, staff, or the public.
- Mobile opt-in data is never shared for third-party marketing, as stated in Section 4.
7. Cookies and Analytics
Our website uses cookies and similar technologies to remember your language preference and to understand how visitors use the site. You can disable cookies through your browser settings, though some parts of the site may not function as intended.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect the information we hold. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Your Choices and Rights
- Text messages: reply STOP to any message to opt out at any time; reply HELP for assistance.
- Email: contact us to stop receiving non-essential emails.
- Medical records: you may request access to or correction of your health information as described in our Notice of Privacy Practices.
- Questions or requests: contact us at (305) 826-5887 or info@bestmedcenter.com.
10. Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. We do provide medical care to minors; information collected in the course of care is handled under HIPAA and with parent or guardian involvement as required by law.
11. Third-Party Links
Our website may link to third-party sites, such as map or insurance providers. We are not responsible for the privacy practices or content of those sites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page indicates when it was last revised. Material changes will be posted on this page.
13. Contact Us
If you have questions about this Privacy Policy, contact BEST MEDICAL CENTER, INC. at (305) 826-5887 or info@bestmedcenter.com, or visit us at 928 SW 82nd Ave, Miami, FL 33144 or 1165 W 49th St, Suite 208, Hialeah, FL 33012.